How this document is structured. Part A applies to all work carried out by the Company. Schedule 1 applies additionally to resin bound driveway, patio and surfacing work. Schedule 2 applies additionally to roofing work. Where a Schedule conflicts with Part A, the Schedule takes precedence for that type of work.

1. Definitions and the Contract

1.1 "the Works" means the works described in the quotation, specification and any written variation agreed between the parties.

1.2 A binding contract is formed when you sign and return the quotation or acceptance form, or otherwise confirm your acceptance in writing (including by email), and the Company acknowledges that acceptance.

1.3 Quotations are valid for 30 days from the date of issue unless stated otherwise on the quotation. After that period the Company may re-quote to reflect current material and labour costs.

1.4 These written Terms, the quotation and the specification represent the entire agreement between the parties. They do not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Access

2.1 You shall grant the Company's representatives unrestricted access to the premises at all reasonable times for the purpose of taking measurements, carrying out the Works, and for any subsequent remedial work.

2.2 The Company may need to site skips, plant, vehicles or materials on the premises in order to complete the Works. You shall provide reasonable parking and, where required, a supply of water and mains electricity at no charge to the Company.

2.3 Where access is required over neighbouring land, it is your responsibility to obtain the necessary permission. The Company shall not be liable for any delay or additional cost arising from a failure to obtain such access.

2.4 You shall clear the working area of vehicles, pots, furniture, pets and other personal property before the start date. The Company is not responsible for items left in the working area.

3. Survey, Site Conditions and Variations

3.1 The Company enters into this contract on the basis of its representative's assessment of your requirements, and the contract is conditional upon a satisfactory technical survey.

3.2 The Company will arrange a survey as soon as practicable and, subject to access being provided, in any event within 21 days of the date of the contract, so that the Company may satisfy itself as to (a) the technical viability of the Works; (b) compliance with current laws and regulations; and (c) the appropriateness of the quoted price in the light of (a) and (b).

3.3 In the event of an unsatisfactory survey the Company may cancel the contract, having first given you a full written explanation of the adverse conditions encountered. All monies deposited will be refunded in full and the contract will be at an end.

3.4 As a result of survey findings the Company may need to carry out additional enquiries or further investigations. If so, the Company shall notify you in writing within 14 days of the survey that the contract is suspended for a period of 28 days ("the Suspension Period"). During the Suspension Period the Company shall either (a) confirm in writing that no modifications are required, or (b) give written notice of any modification required to the Works or the price, together with the reasons for it (for example a legal requirement, or the discovery of asbestos-containing materials not visible at the original inspection).

3.5 If you do not accept the proposed modification in writing within 14 days of that notification, the contract shall be cancelled and any deposit refunded in full.

3.6 No variation to the Works is binding unless agreed in writing by both parties. Additional work requested on site will be charged at the Company's prevailing rates and is payable with the final balance.

4. Unforeseen Conditions and Buried Services

4.1 Quotations are based on the ground and structural conditions reasonably apparent at the time of survey. The Company cannot be aware of conditions concealed beneath the existing surface or structure.

4.2 The Company will not re-site or alter meters, gas or water supplies, drainage, plumbing, cabling or electrical services, and will not remove tree roots, made ground, contaminated ground, obstructions, foundations or unstable substrate, unless expressly agreed in writing. Where any such matter is encountered during the Works, the additional labour, plant, materials and disposal required will be chargeable.

4.3 You must inform the Company, before the Works begin, of the location of any buried services, private drainage runs, soakaways, cables, irrigation or heating pipework on the property. The Company accepts no liability for damage to unmarked or undisclosed services.

4.4 Where excavation exposes an existing sub-base, substrate or structure which in the Company's professional opinion is not suitable to receive the specified finish, the Company will inform you before proceeding. Any additional preparation, removal or replacement required will be chargeable and may extend the programme.

5. Price, VAT and Payment

5.1 The price is as stated in the quotation. Unless the quotation states otherwise, the price is quoted on the basis set out at clause 5.2.

5.2 Unless the quotation states otherwise, the price is payable in three instalments:

• 30% deposit, payable on acceptance of the quotation;
• 40% payable on completion of the preparation stage;
• 30% final payment, payable on completion of the Works.

5.2.1 "Completion of the preparation stage" has the meaning given in the applicable Schedule to these Terms. The Company will notify you when that stage has been reached, and the second instalment falls due on the date of that notification.

5.2.2 The Company reserves the right to suspend the Works, and to recover any resulting costs including extended plant or scaffold hire, where an instalment is not paid when due.

5.3 The deposit is applied against the contract price and is not an additional charge. Your right to a full refund of the deposit where you cancel within the statutory cancellation period is set out at clause 6.

5.4 The final payment is payable on the day the Works are completed. Payment shall be made by bank transfer to the account shown on the invoice. The Company's personnel are authorised to accept payment only into the account named on the invoice; you should not make payment to any other account and should telephone the Company on the number above to verify details if you have any doubt.

5.5 In the event of any alleged defect you should not withhold more than 50% of the final payment. You must notify the Company of the alleged defect in writing and allow the Company a reasonable opportunity to inspect and rectify it.

5.6 If payment remains outstanding after 5 days, 2 % of the outstanding amount will be added for each month or part month that the sum remains unpaid.

5.7 All goods and materials supplied remain the property of the Company until all sums due under the contract have been paid in full.

5.8 The contract price includes VAT at the prevailing rate where the Company is VAT registered and the quotation states that VAT is included. Any variation in the rate of VAT after the contract date will be applied to the price.

6. Your Right to Cancel

6.1 You have the right to cancel this contract within 14 calendar days, without giving any reason. The period begins on the day after the day the contract was entered into or, where the Works include the supply of goods, on the day after you receive the last of those goods.

6.2 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 this right arises automatically where the contract is an off-premises contract (one concluded in your home or elsewhere away from the Company's business premises, or agreed immediately after such a meeting) or a distance contract (one concluded wholly by email, telephone, website or other remote means without a prior visit). Where the contract is an on-premises contract — including where a representative of the Company has visited your property and left or later sent a quotation which you have then considered in your own time and accepted at a later date — the statutory right does not arise. In those cases the Company grants you the same 14-day right to cancel as a matter of contract, on the terms set out in this clause 6, so that the same protection applies to you however this contract was formed.

6.3 To exercise the right to cancel you must inform the Company of your decision by a clear statement in writing, sent by post or email to the address shown in this document. You may use the Cancellation Notice at the end of this document, but you do not have to. If you post your notice, you are advised to obtain proof of posting.

6.4 Where you cancel within the cancellation period, any deposit paid will be refunded in full within 14 days of the Company receiving your notice, subject to clause 6.5.

6.5 Starting work inside the 14-day period. If you wish the Works to begin before the cancellation period expires, you must expressly request this in writing on a durable medium. You may use Part 3 of this document to do so. Making such a request does not by itself cancel or waive your right to cancel. It has two effects:

• if you cancel after the Works have begun but before they are finished, you remain entitled to cancel, but you must pay a reasonable amount for the work carried out and the materials supplied up to the point of cancellation, in proportion to the full contract price; and
• once the Works have been fully performed following your request, the right to cancel is lost. The Company will draw this to your attention before the Works begin, and by signing Part 3 you acknowledge it.

6.6 Where you have not made a request under clause 6.5, the Company will not begin the Works until the cancellation period has expired.

7. Cancellation Outside the Statutory Period

7.1 Where you cancel after the statutory cancellation period has expired, the Company is entitled to recover its actual and reasonably foreseeable losses arising from the cancellation. As a guide, and subject always to the Company's duty to mitigate its loss, these are likely to comprise:

• where cancellation occurs before the site survey: the Company's reasonable administrative costs;
• where cancellation occurs after survey but before materials have been ordered: administrative costs plus the cost of the survey and design work;
• where cancellation occurs after materials have been ordered or labour has been scheduled: the above plus the cost of any non-returnable materials, supplier restocking charges, and losses arising from labour which cannot reasonably be re-deployed.

7.2 The Company will provide a written breakdown of any sums claimed under this clause. Any deposit held will be applied against those sums and the balance refunded to you.

7.3 The Company may cancel the contract where an unsatisfactory survey report is obtained (clause 3.3), where necessary consents or approvals cannot be obtained (clause 8), or where you fail to accept a modification proposed under clause 3.4. In those circumstances any deposit is refunded in full.

8. Consents, Approvals and Ownership

8.1 By entering into this contract you confirm that you own the property, or otherwise have full authority to instruct the Works. Ownership may be verified at survey. If ownership or authority cannot be verified, the Company may cancel the agreement or continue subject to reasonable stage payments.

8.2 You must tell the Company before the contract is entered into if the property is a listed building, is in a conservation area, or is subject to any restrictive covenant, planning condition or leasehold restriction affecting the Works. If you do not, the Company will assume that no such restriction applies or that any necessary consent has been obtained.

8.3 Where required, and where agreed in writing, the Company will apply on your behalf for planning permission or building regulations approval. Where the need for such an application was not disclosed at the point of sale, the Company reserves the right to charge for the additional costs incurred. If permission is ultimately refused, the contract will be terminated and the deposit refunded, less the reasonable costs incurred in pursuing the application.

8.4 It is your responsibility to obtain any consent required under the Party Wall etc. Act 1996 and any consent required from a neighbour or freeholder.

9. Timescales and Delays

9.1 Any start date or duration given is an estimate made in good faith and is not of the essence of the contract.

9.2 The Company is not liable for delay caused by matters beyond its reasonable control, including adverse weather, ground conditions, supplier failure, illness or the acts or omissions of third parties. Resin bound and roofing works are weather-dependent and will not be carried out in conditions which would compromise the quality or durability of the finished installation.

9.3 If the Works are not completed within a reasonable time, you may serve written notice requiring completion within a further reasonable period of not less than 6 weeks. If the Works are not completed within that extended period you may cancel the contract, but you remain liable to pay for work properly carried out and materials supplied up to that point.

9.4 Work carried out at your request outside the hours of 8:00am to 7:00pm Monday to Friday may be chargeable at the Company's prevailing rate.

10. Materials, Samples and Appearance

10.1 Samples, photographs, brochures and images on the Company's website or social media demonstrate a typical installation and are illustrative only. They are not a guarantee that your installation will match precisely.

10.2 Natural aggregate, stone, concrete block, resin, tile and slate products are naturally occurring or batch-manufactured materials. Variations in shade, texture, size and surface appearance between batches, and between the sample and the finished installation, are inherent in these products and are not a defect. The Company accepts no liability for such variation.

10.3 Dimensions may vary within a tolerance of 30cm to accommodate existing buildings, levels, boundaries and drainage. The Company accepts no liability for such variation.

10.4 Once materials have been ordered to your selection, a change of colour or product will be chargeable.

11. Making Good

11.1 The Company will make good any damage caused by the installation to adjacent lawns, rendering, tarmac, brickwork or paintwork, to a reasonable standard. Exact matches to turf, tiles, render, paint or specialist finishes cannot be guaranteed.

11.2 The Company accepts no responsibility for pre-existing structural defects at the property, or for defects in structures, surfaces or substrates not installed by the Company.

11.3 The Company will remove all waste arising from the Works from site and dispose of it lawfully, unless the quotation states otherwise.

12. Warranty — General

12.1 The Company warrants that the Works will be carried out with reasonable care and skill and that materials supplied will be of satisfactory quality, in accordance with the Consumer Rights Act 2015. Nothing in these Terms limits or excludes your statutory rights.

12.2 In addition, the Company provides the warranty period stated in the applicable Schedule to these Terms and on the warranty certificate issued to you on completion.

12.3 The Company's warranty is conditional upon the contract price having been paid in full and upon the installation having been maintained in accordance with any maintenance guidance issued by the Company.

12.4 The warranty does not extend to damage or failure caused by:

• accident, misuse, neglect or lack of reasonable maintenance;
• work, alteration, sealant, coating or repair carried out by anyone other than the Company;
• use beyond that for which the installation was specified, including commercial or heavy goods vehicle loading on a domestic specification;
• weathering, storm, earthquake, flood, fire, impact damage, chemical or fuel spillage, or acts of vandalism;
• sealant, coating or treatment applied by you or by anyone other than the Company;
• efflorescence;
• plant growth, weeds, moss, algae or lichen;
• colour fading;
• sub-soil movement, and ground, substrate or structural movement of any kind, as set out at clause 13;
• business losses, loss of profit or loss of income.

12.5 The warranty is personal to you and applies to installations on the UK mainland and the Isle of Wight only. Manufacturer warranties relating to products supplied will be passed to you within 28 days of completion.

12.6 The Company does not accept liability for business losses, loss of profit, loss of income, or any indirect or consequential loss. Nothing in these Terms limits the Company's liability for death or personal injury caused by negligence, for fraud, or for any other liability which cannot lawfully be limited.

12.7 To make a claim under the warranty you must notify the Company in writing, with photographs where possible, as soon as reasonably practicable after the defect becomes apparent, and allow the Company access to inspect and, where appropriate, rectify the defect.

13A. Finance

13A.1 Where you arrange finance in connection with the Works, installation may be deferred until the Company receives written confirmation that the finance has been approved.

14. Complaints

14.1 If you are dissatisfied with any aspect of the Works, please contact the Company in the first instance by telephone on 0117 427 8965, by email to hello@renopro.uk, or in writing to the address shown in this document. The Company will acknowledge your complaint within 5 working days and will aim to provide a substantive response within 21 days.

15. Data Protection

15.1 The Company will process your personal data in accordance with the UK GDPR and the Data Protection Act 2018, for the purposes of preparing quotations, performing the contract, and administering the warranty. Your data will not be sold or passed to third parties for marketing purposes.

15.2 The Company may photograph completed installations for its portfolio and marketing. No address or personal detail will be published. Please tell the Company in writing if you do not wish photographs of your property to be used.

16. Third Parties, Assignment and Governing Law

16.1 The Company may subcontract part of the Works but remains responsible to you for their performance.

16.2 The contract does not confer any benefit on a third party under the Contracts (Rights of Third Parties) Act 1999.

16.3 If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.

16.4 This contract is governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

This Schedule applies in addition to Part A wherever the Works include resin bound surfacing.

S1.1 Specification

Unless the quotation states otherwise, a full dig-out resin bound installation comprises:

• excavation and removal of the existing surface to the depth required;
• 125–150mm compacted MOT Type 1 sub-base, the depth depending on ground conditions and anticipated loading;
• base layer, being either 30mm Base4Bound or VubaMac where a bound base is specified, or 100mm concrete where a concrete base is specified;
• UV stable resin bound gravel, hand floated, laid at 15mm to patio and footfall areas or 20mm to driveways and vehicle-bearing areas;
• edge detail to perimeter where specified.

The sub-base depth, base layer type and resin depth applicable to your installation are stated on your quotation. Where the quotation and this Schedule differ, the quotation prevails.

Where the quotation specifies an overlay onto an existing base rather than a full dig-out, the Company's warranty applies only to the resin bound layer applied by the Company and does not extend to the performance, condition or stability of the existing base.

S1.2 Existing Base and Substrate

S1.2.1 Resin bound surfacing requires a sound, stable, correctly graded and adequately drained base. Where an existing sub-base, stone or hardcore is found on site to be unsuitable to receive resin bound surfacing, it must be removed and replaced, and this will be identified in the quotation or notified to you under clause 4.4 before the Works proceed. The additional cost of removal, disposal and replacement is chargeable unless already itemised in the quotation.

S1.2.2 Where you instruct the Company to proceed over an existing base against the Company's written advice, the Company accepts no liability whatsoever for cracking, movement, delamination, ponding or failure arising from the condition of that base, and no warranty is given in respect of it.

S1.2A Completion of the Preparation Stage

For the purposes of clause 5.2, the preparation stage of a resin bound installation is complete when the existing surface has been excavated and removed, the sub-base has been laid and compacted, the bound or concrete base layer has been laid and has cured sufficiently to receive the resin, and any edging has been set. The resin bound finish is applied after the second instalment falls due.

S1.3 Drainage and Permeability

S1.3.1 Resin bound surfacing installed to the specification above is permeable. Permeability depends upon the sub-base and the wider drainage of the site. The Company does not warrant that the installation will resolve pre-existing drainage or flooding problems at the property, nor that surface water from surrounding land, roofs or adjoining hard surfaces will be accommodated.

S1.3.2 Where the site cannot drain freely, additional drainage may be required. This is chargeable unless itemised in the quotation.

S1.4 Warranty — Resin Bound Surfacing

S1.4.1 Subject to Part A clauses 12 and 13, the Company provides a 10 year installer guarantee on a full dig-out resin bound installation, covering:

• cracking, delamination or breakdown of the resin bound surface other than where caused by ground or substrate movement;
• product failure of the resin or aggregate supplied;
• workmanship.

S1.4.1a Colour fading of the aggregate or resin is excluded, in accordance with Part A clause 12.4.

S1.4.2 The warranty at S1.4.1 does not cover subsidence, settlement, cracking, displacement or deformation caused wholly or partly by movement of the ground, substrate or supporting structure. That exclusion is set out in full at Part A clause 13 and applies without qualification.

S1.4.3 A warranty certificate will be issued on completion and full payment.

S1.5 Use and Maintenance

S1.5.1 The surface must not be trafficked on foot for 24 hours, or by vehicle for 5 days, from completion, or such longer period as the Company advises on site.

S1.5.2 The surface is specified for domestic car and light vehicle use. Skips, tracked plant, HGVs, trailer jockey wheels, motorcycle stands, car jacks and axle stands used directly on the surface may cause indentation or damage which is not covered by the warranty.

S1.5.3 You should keep the surface free of moss, algae, leaf litter and standing debris, and clear the surface periodically with a stiff brush and, where necessary, a low-pressure wash. Do not use a high-pressure lance at close range, wire brushes, de-icing salt in concentrated quantities, or solvent-based cleaners.

S1.5.4 Minor loose aggregate on the surface in the weeks following installation is normal and is not a defect.

S1.5.5 No sealant, coating or additional treatment should be applied to the surface. Doing so will invalidate the warranty.

This Schedule applies in addition to Part A wherever the Works include roofing, and covers pitched roofing, flat roofing, re-roofing, repairs, fascias, soffits, guttering and associated leadwork.

S2.1 Scope and Inspection

S2.1.1 Roofing quotations are based on inspection from ground level, from within the roof space where accessible, and/or from a ladder or drone survey. The Company cannot assess the condition of concealed timbers, decking, felt, insulation, fixings or masonry until the covering is stripped.

S2.1.2 Where, on stripping, structural timbers, rafters, battens, decking, purlins, wall plates or masonry are found to be rotten, insect-damaged, undersized or otherwise defective, the Company will stop, inform you, and provide a written price for the additional work. Such work is chargeable and is not included in the quoted price unless itemised.

S2.1.3 The quotation covers only the roof areas and elevations expressly identified in it. Chimneys, valleys, dormers, flat roof sections, verges, party walls and adjoining roof areas are excluded unless itemised.

S2.2 Weather, Protection and Scaffolding

S2.2.1 Roofing is weather-dependent. The Company will take reasonable precautions to protect the exposed structure with temporary sheeting, but cannot guarantee that a property will remain watertight while a roof is stripped, and accepts no liability for water ingress during the Works save where caused by the Company's negligence.

S2.2.2 You should ensure that lofts and roof spaces are cleared of stored belongings before work begins, and that valuables and furnishings in rooms beneath the roof are covered. Dust and debris entering the roof space during stripping are unavoidable.

S2.2.3 Scaffolding is never provided by the Company. It is supplied, erected, inspected and dismantled by an independent third-party scaffold contractor, and is included in the price only where the quotation states so. The scaffold remains the property of that contractor and is their responsibility. The Company accepts no liability for the scaffold itself, for its erection, inspection or removal, or for any loss, injury or damage arising from it, save to the extent caused by the Company's own negligence. You must not climb, access, load or alter the scaffold, and must not permit any other person to do so. Where the Works are delayed by you or by matters within your control, extended scaffold hire charges are payable by you.

S2.2A Completion of the Preparation Stage

For the purposes of clause 5.2, the preparation stage of a roofing installation is complete when scaffolding is erected, the existing covering has been stripped and removed, and any repair or replacement of decking, battens, timbers or leadwork identified under S2.1.2 has been carried out. The new covering is installed after the second instalment falls due.

S2.3 Compliance

S2.3.1 Roofing works are carried out in accordance with current British Standards and the manufacturer's fixing specification for the products used. Where a re-roof requires building regulations notification, the Company will advise you and, where agreed in writing, will make the notification on your behalf. The cost is chargeable unless itemised in the quotation.

S2.3.2 Where ventilation or insulation upgrades are required to comply with current regulations, these will be quoted separately.

S2.4 Warranty — Roofing

S2.4.1 Subject to Part A clauses 12 and 13, the Company provides a 10 year installer guarantee on a full re-roof, covering the areas expressly identified in the quotation. No installer guarantee is given on repair work unless a guarantee is expressly stated in writing on the quotation for that job.

S2.4.2 Manufacturer product guarantees for tiles, slates, membranes and flat roof systems are passed to you and are subject to the manufacturer's own terms.

S2.4.3 The roofing warranty does not cover:

• storm damage, lightning, flood, falling trees or branches, or damage caused by third parties;
• pre-existing defects in the roof structure, walls, chimney or rainwater goods not replaced as part of the Works;
• water ingress originating from an area outside the scope of the quoted Works, including chimneys, adjoining or party roofs, render, pointing, walls or windows;
• blocked gutters, downpipes, valleys or outlets, and damage arising from lack of maintenance;
• moss, algae, lichen or plant growth;
• foot traffic on the roof or damage caused by aerials, satellite dishes, solar panels or other equipment installed by others;
• condensation, or defects arising from inadequate ventilation where a ventilation upgrade was recommended and declined;
• movement of the building or structure, as set out at Part A clause 13, which applies to roofing works as it applies to surfacing works.

S2.4.4 You should have gutters, valleys and outlets cleared at least annually and the roof visually inspected after severe weather.

S2.5 Emergency and Urgent Repair Work

S2.5.1 Where you specifically request a visit from the Company for the purpose of carrying out urgent repairs or maintenance — for example an active leak, storm damage, or a roof left insecure — the statutory right to cancel does not apply to that urgent work, in accordance with the exception provided for in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Company may carry out and charge for that work immediately.

S2.5.2 That exception is limited to the urgent work itself and to any goods strictly necessary to carry it out. Where, on the same visit, the Company supplies any further service or goods beyond those strictly necessary — including a subsequent re-roof, replacement covering or other planned work — the 14-day right to cancel set out at clause 6 applies to that further work in the ordinary way, and a separate quotation and cancellation notice will be issued for it.

S2.5.3 Emergency attendance is charged at the Company's prevailing call-out and hourly rates unless a fixed price is agreed in writing beforehand. Temporary or emergency repairs are intended to make the property safe or watertight in the short term. They are not a permanent repair, and no installer guarantee under S2.4 applies to them.

Date of issue:  

RENOPRO SOUTHERN LIMITED(trading as RenoPro), 44 Percy Road, Yeovil, England, BA21 5AJ  ·  0117 427 8965  ·  hello@renopro.uk

You have the right to cancel this contract, if you wish, within 14 calendar days beginning on the day after the day this Notice of the Right to Cancel is issued. This right applies to every contract the Company enters into with a consumer, whether or not the Regulations require it, save for urgent repair work as described at S2.5. Cancellation should be communicated in writing by post or email to the address shown above. You are advised to keep a copy of your cancellation notice. The Cancellation Notice below may be used to exercise this right, but you do not have to use it. If you cancel by post, you are advised to obtain a Certificate of Posting or use Recorded Delivery. Any deposit refund will be made within 14 days of receipt of your notice.

If you require the Works to commence before the 14-day cancellation period expires, you must confirm this in writing and may use Part 3 of this form to do so. If you have agreed in writing that work will commence before the cancellation period expires and you subsequently cancel in accordance with your right, reasonable payment will be due for any work carried out and materials supplied.

Part 2 — Cancellation Notice

Complete, detach and return only if you wish to cancel the contract within the 14-day cancellation period.

I/We (delete as appropriate) hereby give notice that I/we wish to cancel my/our contract.

Address	Post Code
Name	Name
Signed	Signed
Date	Contract / Quote Ref

Part 3 — Request for Work to Commence Before the Cancellation Period Expires

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134

The trader must not begin the supply of a service before the end of the cancellation period provided for in Regulation 30(1) unless the consumer (a) has made an express request, and (b) in the case of an off-premises contract, has made the request on a durable medium.

By signing below I/we confirm that I/we have read the above and expressly request installation to begin before the 14-day cancellation period expires. I/We acknowledge that the right to cancel is lost once the service has been fully performed, and that if I/we cancel before full performance, reasonable payment will be due for the work carried out.

Address	Post Code
Name	Name
Signed	Signed
Date	Contract / Quote Ref

Acceptance of Terms

I/We confirm that I/we have read, understood and accept the Terms & Conditions set out in Part A and the applicable Schedule(s) of this document.

Customer Name	Date
Signed	Quote Ref